"The New York Times" and "Washington Post" bestseller that changed the way millions communicate. "["Crucial Conversations"] draws our attention to those defining moments that literally shape our lives, our relationships, and our world...This book deserves to take its place as one of the key thought [...]

Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relations[...]

? Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.? ? From the Foreword by Stephen R. Covey, author of The [...]

In this updated second edition (first edition titled "Crucial Confrontations"), you'll learn how to hold anyone accountable, master performance discussions, and get results.Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or u[...]